The allotted number of revisions is based on your selected package, and you can demand unlimited revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay any additional amount if the design concepts are not changed. You will have your revised logo design in 48 hours. While all website design revisions will be delivered in 24 hours, and all web development revisions will be delivered between 24 to 48 hours (depending on the revision complexity). Illustrative logos (logos with illustration elements or illustrated design) will have a revision turnaround time of 48 hours.
New Order Turnaround Time
Turnaround time refers to your design concepts being furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to a maximum of 48 hours. However, the turnaround time for packages with four or more logo concepts is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website designs (home/index, including remapping designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time for website development (static website having 5 to 7 web pages) is between three to five business days. The delivery time starts from Monday for all orders placed on Friday or Saturday. If you have chosen an illustrative logo (logos with illustration element or illustrated design), the first concept will be provided within 48 to 72 hours of order confirmation.
V DigitalX’s refund policy will be void if;
- You have chosen an All-in-one package.
- The primary design concept has been approved.
- You have demanded revisions.
- The cancellation has been made due to reasons non-related to the company.
- The company has not been contacted for more than 2 weeks of the project.
- Company’s policies, or policy, have been violated.
- Other company or designer has been approached for the same project.
- The creative brief lacks the required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ period.
- The business is closing or changing its name or business.
- Reasons such as ‘change of mind,’ ‘disagreement with a partner,’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
- If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, a refund will only apply to that particular service and ‘not’ the entire bundle.
- No refund can be claimed/processed once the final files have been delivered to you following your request.
- Refund and revision explicitly do not apply to items offered free.
- The client will not be entitled to any refund for the logo and the website after 14 days from the date of purchase.
- Services including but not limited to social media, SEO, Domain Registration, and Web Hosting are not entitled to refund under any circumstances.
- In the case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
Note: V DigitalX holds all rights to reject any project or cancel the contract whenever necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of V DigitalX. The company will be the rightful owner of the designs.
Quality Assurance Policy
We do our best to meet your requirements, and our team does its best to fulfill your expectations.
We believe in providing the best designs, and each of our designs is well-researched and well-crafted.
100% SATISFACTION GUARANTEE
Our unlimited revisions policy ensures that you are 100% satisfied.
We aim to exceed your expectations and strive to accomplish them.
We do not stop our revisions until you are delighted with your design (the number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package; the minimum time required is 2 business days.
In case of urgent order, contact our customer support team.
V DigitalX keeps the records of finalized designs up to three months after project delivery so that in case of any misplaced order, you will be provided the exact file.
In case of delay/no-response by the client for 3 months. V DigitalX shall mark the account as dormant regardless of the project status or timeline lapsed. To reinstate the account and continue the project, the client will need to pay the penalty fee levied on their account to resume work on the project.
Our customer support is available 24/7 to answer all your concerns and queries; our team will answer your concerns anytime.
V DigitalX will not be responsible for any communication via any platform other than “email@example.com” or any numbers not provided by us or given on our official website.
We are not responsible for any damages caused due to other contact details not being provided.
We take full responsibility for all the information provided through our official domains.